Vicious Hosting

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GETTING STARTED

General

Common questions about using your Vicious Hosting service.

How quickly can my server be ready? +

Once your order is provisioned, your server can be prepared quickly so you can get into your control panel and start configuring it.

Can I change my server configuration later? +

Yes. Server resources and configuration can be adjusted as your requirements change, subject to the package and options available.

Can I move an existing server to Vicious Hosting? +

Existing server files can be transferred to a compatible service. The exact migration process depends on the game and your current setup.

What happens if I cannot access my account? +

Use the account recovery options first. If you still cannot sign in, contact support with the account details needed to verify ownership.

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ACCOUNT & PAYMENTS

Billing

Payment, renewals and account billing information.

Which payment methods are supported? +

Available payment methods are shown during checkout and may vary by region or payment provider.

Can I pay for multiple months at once? +

That depends on the product and billing options offered at checkout. Your available billing term will be shown when ordering.

When does my subscription renew? +

Recurring services renew according to the billing interval selected on the order.

What is the refund policy? +

Refund eligibility depends on the product, billing status and the terms that apply to your order. Check the current refund policy before submitting a request.

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SERVER PERFORMANCE

Hardware

Information about the infrastructure behind your servers.

What hardware are the servers running on? +

Our hosting platform uses modern AMD-based server hardware together with fast storage and networking designed for game-server workloads.

Why does storage speed matter for game servers? +

Faster storage can reduce load times and improve responsiveness when the server is reading or writing world data, plugins and other files.

Where are the servers located? +

Server location depends on the service and infrastructure currently offered by Vicious Hosting. Check the product details for the location available to you.

Is the infrastructure designed for 24/7 operation? +

Yes. The infrastructure is intended for continuously running workloads, with hardware selected around sustained performance and reliability.

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HELP WHEN YOU NEED IT

Support

Get help with setup, troubleshooting and server management.

How do I contact support? +

Use the support channel provided with your Vicious Hosting account to submit a request and include the details needed to troubleshoot the issue.

What information should I include in a ticket? +

Include your server name, the problem you are seeing, when it started and any relevant error messages or screenshots.

Can support help with mods and configuration? +

Support can help with hosting-related setup and troubleshooting. The amount of assistance available for third-party mods can vary by the issue.

What should I do if my server is offline? +

Check the server status and recent console output first. If the problem continues, submit a ticket with the latest error details so it can be investigated.

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MINECRAFT SERVERS

Minecraft

Answers for Minecraft server setup and management.

Which control panel is used for Minecraft? +

Your Minecraft server is managed through the hosting control panel provided with your service, where you can access files, console and server settings.

Can I use any Minecraft version I want? +

Supported versions depend on the server software and configuration available for your service. Compatible versions can be selected or installed through the control panel.

Can I upload my own modpack or JAR? +

Yes, supported server files can be uploaded through the control panel. The exact process depends on the server software and modpack you are using.

Can I change the Minecraft server location? +

Location changes depend on availability and the service you purchased. Contact support if you need to discuss moving a server.